Customer insight. Thoughtful messaging. Reliable systems.
Make every stage of the customer relationship work harder.
Metric & Mocha helps growing Shopify and Klaviyo brands connect customer behaviour, creative messaging and dependable automation. Start with the problem; choose the engagement that fits.
01 · Diagnose
Lifecycle Opportunity Audit
Find where the experience breaks down and build a prioritised case for change.
- Customer cohorts and commercial baseline
- Journey, messaging and agreed event review
- Prioritised roadmap and findings session
$2,000–$4,000 USD · 7–10 business days after prerequisites are ready
02 · Implement
30-Day Second Purchase Sprint
Turn an agreed opportunity into a working journey: useful product education, relevant follow-up and a considered next purchase.
- Up to three agreed journeys and 12 messages
- Segmentation, messaging, configuration and QA
- Measurement setup, documentation and handover
$8,000–$15,000 USD · Approximately 30 implementation days
03 · Improve
Lifecycle Growth Partnership
Keep customer journeys relevant as products, audiences and business priorities change.
- Monthly performance review and lifecycle priorities
- Up to two defined optimisation projects per month
- Journey maintenance, experiment review and team guidance
$5,000–$9,000 USD per month · Initial three-month scope
Clear boundaries from the start.
Each proposal confirms channels, deliverables, revisions, access, approval responsibilities and exclusions. Platform subscriptions, advertising spend, complex integrations and specialist extras are quoted separately.
The wider lifecycle
Our work can cover onboarding, replenishment, cross-selling, reactivation, loyalty and CRM reliability. Beauty and personal care are the starting focus; other repeat-purchase consumer brands are considered where the problem and capabilities fit.
Your next step
Find the opportunity worth acting on.
Start with a clear view of your customers, your journeys and the commercial case for improvement.